Frequently asked questions about ordering products from us...
Do you accept credit card payments?
is one of the safest and most widely accepted ways to pay for online purchases. Choose to pay using your credit card,
debit card, or bank account. You can use it with confidence as transactions are protected by PayPal's sophisticated fraud
prevention system. PayPal is completely free for anyone to use for online shopping. || |
We accept payment from all major credit
cards. All credit card orders are processed using a secure
online service called PayPal. PayPal is the world's largest online payment service. You do not have to pay any user
fee to send payment. We
also accept money order by mail as an alternative payment option.
Do you ship to customers outside Canada?
While we welcome orders from international customers, we may not be aware of the regulations that
pertain to the importation of seeds to your country. Such regulations, if any, may vary by location and may change without
our knowledge. If you are uncertain regarding import regulations to your destination, we urge to check with your local agricultural
authority before placing an order. Our refund policy does not apply to orders that may be confiscated by an importing authority.
Do you require a minimum order amount?
process all orders regardless of the amount.
Are there any other fees other
than the listed price and shipping?
We have no additional transaction or handling
fees. We do not profit from over charging for shipping - in fact, our shipping expenses are often higher than we charge our
Is it safe and secure to order from your online store?
Yes, when you provide us with
any personal information - your name, address, e-mail or credit card number - it is done on a secure server. We use PayPal
for all our credit card transactions. PayPal automatically encrypts your confidential information in transit from your computer
and your information will reside on a server that is heavily guarded both physically and electronically.
do I know if I was successful in submitting my order?
After you complete your order, and
the order is successfully submitted, you will see a "Thank You" screen showing your order number. You will also
receive an e-mail confirmation of your order which will include your order number as well as a list of items contained in
your order. If you are ever in doubt, please contact us.
you guarantee safe delivery of my order?
Yes, all our shipments are insured and we will
provide a full refund or replace any item that is lost or damaged. All orders are shipped in padded packaging to ensure safe
delivery to your location.
How long will it take my order to arrive?
We mail all orders out within 1-2 business days after payment - most often the following day after
payment. Orders placed on Friday or on a weekend are not shipped until Monday or next business day in the event of a postal
holiday. Normally, your order will arrive in about 7-10 business days. Arrival time for orders placed outside North America
will vary but generally arrive in 2-4 weeks. Please allow a reasonable time for orders to reach you. If you feel your order
has been unduly delayed, please contact us.
Do you use my personal information
for anything other than completing my order?
We do not share or forward information about
you to other sites nor do we give access to marketing sites to gather information about you while you shop at our site. Under
no circumstances do we release any email addresses to other companies or organizations.
are left in a mailbox will freezing temperatures harm the seed?
As long as the seed (and
package) was not wet, the seed could withstand freezing temperatures for several days with no effect. Most seed would have
to be moist in order to be harmed by low temperatures.
Do you sell heirloom seed?
We do have many heirloom varieties, and are listed as such in our item descriptions.
you have a catalog?
We do not have a paper catalog at this time; however, feel free to print
our seed index or any of our pages from our online store. .
Do you sell bulk or at wholesale prices?
do provide larger packets at discounted prices for most of our seed varieties.